Help Center

# Single Filter

After install the filter cartridge, open the tap to allow water go through the filter to flushing 

for 5-10 minutes.

Allow the filter to stand unused for 8 hours. Then open the tap again, for 2 minutes’ 

flushing and ready to drink.

# Dual Filters

Please screw the KDF cartridge first and open the tap to allow water to run to waste for a few minutes until the output water is clear. 

Then install the ceramic cartridge, allow water to run to waste for another 5-10 minutes.

These 2 cartridges should stand unused for 8 hours. Then open the tap again flushing for 2 minutes and ready to drink.

# NOTE:

1. Before installing the ceramic filter, please flush out the powder of the cartridge.

2. Because the KDF cartridge contain activated carbon some black powder will go out with water. The cartridge should be installed in order.

#Tip
1. Refill water into the casing cover & upside down locked back, this to avoid the air trap inside casing and this could improve the filtered water flow rate. 

This can vary depending on usage and water quality, but the best indication is when the water flow becomes noticeably less than normal. 

This reduction in flow is due to contaminants blocking the water pathway and proves that the ceramic element is successfully filtering out foreign bodies. 

Another consideration is the colour. When new, the colour of the ceramic filter is white; any discolouration during use is due to contaminants being filtered out. 

For optimum performance, clean as explained in the question below.

We recommend a gentle buffeting with a scouring pad until the whiteness of the ceramic returns. 

Heavy rubbing or over abrasive material may remove more of the ceramic than is actually necessary. 

Rubber gloves are recommended to be used during cleaning and NEVER use soap or detergents. 

Ensure that the end of the plastic mount does not come into contact with unfiltered water.

This is physical proof that it has been successfully filtering out contaminants which in most cases are invisible to the naked eye. 

The micro porous properties of the ceramic will remove contaminates which would have otherwise passed undetected for consumption. 

The colour of the candle will vary depending on what contaminants are evident in the water supply. 

The candle will return to its ceramic white by following the simple cleaning steps as explained above.

On average a family of four uses approximately 8 litres of water per day for cooking and drinking. 

Therefore, based on 10 litres/day for four people the life of your filter can be estimated in time rather than capacity.

We have 2 types of water filters system, counter-top or under counter system. if you are student's, working professional and tenant's looking proven water filters system & portable and mobile solution, 

we advise you to consider the counter top system base your preference budget range. Otherwise, you may consider the under counter system for permanent solution, you can take advantages of space saving, tidy, more neat, durable, look classy and value for money in terms investment.

Yes, regular blocking may be simply due to the turbidity or particles in the water supply. 

This proves that the filter is working efficiently; it is the ceramic filtering out contaminants and therefore reducing the water flow, but it may be beneficial to use a pre-filter upstream of the ceramic filter. 

This prevents the candle from becoming blocked too quickly; it minimises cleaning and therefore extends the life of the ceramic filter.

This depends on frequency of use, water quality and the grade of ceramic candle in your system. The following guideline for replacing the various ceramic grades:

Ultracarb UCC® 2,300 litres 

Biotect Ultra BTU® 2,300 litres

After this amount of water has passed through the filter element, the filter will need to be replaced to guarantee optimum performance.

No, there is no need to sterilise the ceramic candle. 

All Doulton® and British Berkefeld® filters (excluding Standard grade) feature BioTect® technology that guards against bacteria eliminating the need for boiling either the filter or your drinking water even when used over an extended period.

The filter housing is best cleaned by unscrewing the body from the head and wiping the surface and the inside of the body with a soft cloth dampened with warm water. 

It is important not to attempt to clean the filter head. This could cause contamination of the filtered water.

Due to self sterilising, our ceramic candles will not be harmed by lack of use for a period of time. 

If normal use of the filter is interrupted by holidays or vacations, growth of harmless heterotrophic bacteria may result in a ‘flat’ or ‘stale’ taste for a period of time when use of the filter resumes.

 This is especially true for the filter elements that contain activated carbon such as the Super Sterasyl® (contains granular activated carbon), the Supercarb® and Ultracarb® (both contain an extruded activated carbon core). 

Flushing the filter system for several minutes after any prolonged period of inactivity should eliminate the problem.

The UCC/BTU grade of ceramic filter has an activated carbon block insert which takes out chlorine and monochloramine, improving the taste and odour of drinking water.

Hardness is caused by the presence of positively charged metal ions. Total hardness is measured as the equivalent of milligrams per litre of calcium carbonate. 

Temporary hardness only contains metal carbonates and bicarbonates, the most typical being calcium carbonate. 

Temporary hardness is precipitated from water when heated and is responsible for the furring of heating elements and metal pipes. Permanent hardness consists of non-carbonate based metal salts, and does not precipitate out on heating.

The ceramic candle will not remove hardness in water, but our CleanSoft® cartridge will. It contains an ion exchange resin which reduces temporary hardness in water. 

This helps to prevent limescale build up on kettles and unpleasant film forming on hot drinks (particularly tea). The CleanSoft® cartridge is supplied with our DUO system as a stage 1 filtration unit. The DUO® has the benefit of a 2ndstage filter to include either UCC®, BTU®

The ATS media used in our Ultracarb® filters will adsorb lead, even in the presence of calcium and magnesium ions. This is proven in the NSF certification testing. 

One of the test protocols for metal(s) reduction calls for testing at high pH, high TDS (Total Dissolved Solids) conditions to simulate use in hard waters. 

Filter elements containing ATS have to pass this part of the test protocol before they can receive NSF certification.

Due to the vast number of different species of bacteria which vary in shape, size and growth characteristics, it would be impossible for the ceramic filter to be effective against each type. 

However, Doulton® and British Berkefeld® ceramic filters are successful in removing the most prevalent and harmful species, Pathogenic Bacteria.

The pathogenic bacteria that FICL claim to be effective against have been qualified by test data from independent test laboratories or are extrapolated from test data of similar microorganisms (please seek advice from FICL on permitted extrapolated claims).

Although the ceramic will filter all types of heterotrophic bacteria to some extent, it should be noted that any harmless bacteria of this type passing through the ceramic may multiply downstream of the filter. 

Since these heterotrophic bacteria are harmless, normally there are no problems and some heterotrophic bacteria are reported to be beneficial to health. However, if normal use of the filter is interrupted by holidays or vacations, growth of these bacteria may result in a ‘flat’ or ‘stale’ taste for a period of time when use of the filter resumes.

This is especially true for the filter elements that contain activated carbon such as the Ultracarb UCC/BTU® (both contain an extruded activated carbon core). Any system containing activated carbon, which will reduce residual levels of free chlorine, will result in an increase in plate counts over a short period of time until a constant state of equilibrium is established. 

The UK Drinking Water Inspectorate water regulations call for the water to be regularly monitored for consistency as used, therefore since an equilibrium point is reached in the filtered water, the filters comply with the regulations. 

The presence of this type of heterotrophic bacteria does not constitute a health problem since the organisms present will be harmless and a suitable level of consistency would be established. Flushing the filter system for several minutes after any prolonged period of inactivity should eliminate the problem

The slight increase in the pH of water passed through the ceramic filters is due to the presence of the mineral Wollastonite in the ceramic. 

Wollastonite is slightly soluble and alkaline, so may partly dissolve in the water as it passes through the filter causing a minor pH shift which is harmless. 

No health based guideline value for pH in drinking water has been proposed by the WHO, although accompanying notes to the guidelines state that the pH range is often in the range of 6.5-9.5. 

In general there is little evidence to suggest that pH in potable water of around 9-10 is of public health significance.

No, we can only vouch for the quality and removal claims of the British Berkefeld® and Doulton® ceramic candles. 

We are a UK ISO accredited company whose manufacturing processes and methods are strictly monitored. We also have our products independently and regularly tested to prove that they meet the specifications, we claim.

Yes, British Berkefeld® and Doulton® ceramic candles are produced from 100% natural materials and can be disposed of in land fill.

Yes, onsite installation is chargeable per case basis. 

Under counter system the rate is from RM200 - RM300, [ *Rate is base on your location and countertop surface materials]

Counter top system: RM80 - RM150. *Depend on your location.

Coverage area: Kuala Lumpur, Selangor, Johor & Ipoh.

:: Warranty Terms & Conditions :: 

1. Standard 1 year warranty is provided from the "date of purchase". 

2. This warranty does not cover routine inspection/filter replacement and cleaning (upon client’s request).

3. This warranty does not cover any damages caused from alterations, accident or abuse. Unsuitable environment/extremely poor water quality and improper installation, wear and tear damage due to normal use.

4. The company is entitled to discontinue the warranty period if product has been serviced or tempered with by unauthorized personnel.

5. This warranty excludes transportation packing and delivery charges.

# Note:

Please handle your ceramic water filter with care, we are not liable & tolerate for any ceramic filter replacement due to below circumstances:

1. The ceramic water filter is broken by customer's due to accidentally/un-intended, mishandling when remove for washing/ cleaning/scrubbing filter rinsed under water.

2. The ceramic water filter cap thread broken, upon screwing back to base/header due to customer's over-tighten.

3. The ceramic water filter was broken/damage due to drop on the floor in any accident circumstances.

Kindly keep your sale invoice/order details for warranty claim or after sale service and support.